Refund policy

Refund Policy

We want you to be completely happy with your order from The Candied Jalapeño Company.

Food Products and Returns

Because our candied jalapeños and drizzles are food products, we cannot accept returns or exchanges due to food-safety considerations. This includes unopened products and orders placed for the wrong flavour or quantity.

However, if your order arrives damaged, defective, incorrect, or appears unsafe to consume, please contact us and we’ll make it right.

Damaged, Defective or Incorrect Orders

Please inspect your order when it arrives. If there is a problem, email us at info@thecandiedjalapenocompany.com within 7 days of delivery.

Please include:

Your name and order number
A description of the issue
Clear photographs of the product, packaging and shipping box
The product’s lot or best-before information, if applicable

Once we review the information, we may offer a replacement, store credit or refund, depending on the circumstances. Please do not discard a damaged or questionable product until we have responded, as we may need additional information.

Taste and Personal Preference

We hope you love every sweet, spicy and smoky bite. However, refunds and replacements are not available because of personal taste preferences or because a product is hotter, sweeter or smokier than expected.

Order Cancellations and Changes

If you need to cancel or change an order, contact us as soon as possible. We will do our best to help, but orders that have already been prepared, fulfilled or shipped cannot be cancelled or changed.

Refunds

Approved refunds will be issued to the original payment method. Please allow several business days for your bank or credit-card provider to process the refund after it has been issued.

Original shipping charges are non-refundable unless the order was incorrect, damaged or defective due to an error by The Candied Jalapeño Company. We are not responsible for delivery problems caused by an incorrect or incomplete address supplied during checkout.

Retail Purchases

Products purchased from Sobeys or another retail location must normally be returned to the store where they were purchased and are subject to that retailer’s refund policy. If your concern involves product quality or food safety, you are also welcome to contact us directly.

Food-Safety Concerns

If a jar or bottle is leaking, unusually swollen, damaged around the seal, improperly sealed, or appears unsafe, please do not consume it. Take photographs, retain the product and packaging, and contact us promptly.