Shipping policy

Shipping Policy

Last updated: August 27, 2026

Thank you for ordering from The Candied Jalapeño Company! We carefully pack every order so your sweet, spicy and smoky favourites arrive safely.

Order Processing

Orders are generally prepared and shipped within 2–4 business days, excluding weekends and statutory holidays.

During holidays, promotions or unusually busy periods, processing may take a little longer. Once your order has shipped, you will receive a confirmation email with tracking information when tracking is available.

Processing time is separate from the carrier’s delivery time.

Shipping Destinations

We ship to destinations available through our online checkout. If your address is not accepted during checkout, please contact us at info@thecandiedjalapenocompany.com before placing your order.

Shipping Rates

Available shipping options and charges are calculated and displayed during checkout. Rates may vary depending on the order’s weight, destination and available carrier services.

Any free-shipping promotion will be subject to the conditions shown with that offer.

Estimated Delivery Times

Delivery estimates shown during checkout or in your shipping confirmation are estimates provided by the carrier and are not guaranteed.

Delivery may be delayed by weather, holidays, remote destinations, high shipping volumes, service interruptions or other circumstances outside our control.

Tracking Your Order

When tracking is available, your shipping-confirmation email will include a tracking number or link.

Please allow time for the carrier to register and update the shipment. Tracking information may not become active immediately after the shipping confirmation is sent.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please review your address carefully, including the unit or apartment number and postal code. If you notice an error, contact us as soon as possible. We will try to correct it before fulfillment, but changes cannot be guaranteed once an order has been prepared or shipped.

Additional costs resulting from an incorrect or incomplete address—including redelivery or reshipping charges—may be the customer’s responsibility.

Undeliverable or Returned Packages

If an order is returned to us because of an incorrect address, refused delivery, unsuccessful delivery attempts or failure to collect the package, we will contact you to discuss the available options.

Additional shipping charges may apply if you ask us to send the order again. Original shipping charges are generally non-refundable unless the return resulted from an error by The Candied Jalapeño Company.

Delayed or Missing Orders

If tracking shows that your order is delayed, please allow the carrier a reasonable amount of time to complete delivery.

If an order appears to be lost, contact us at info@thecandiedjalapenocompany.com with your name and order number. We will review the tracking information and, when appropriate, open an investigation with the carrier.

A replacement or refund may be offered once the shipment has been confirmed lost, subject to our Refund Policy and applicable law.

Damaged Orders

Please inspect your package when it arrives. If products are broken, leaking, incorrectly sealed or otherwise damaged during shipping, contact us within 7 days of delivery.

Include:

Your name and order number
A description of the problem
Clear photographs of the affected products
Photographs of the shipping box and packaging
The product’s lot or best-before information, if applicable

Please keep the products and packaging until we have reviewed the issue. Approved claims may be resolved through a replacement, store credit or refund.

Do not consume any product that appears damaged, improperly sealed or unsafe.

Weather and Temperature

Our products are packaged for normal transportation conditions. However, packages left outdoors may be exposed to extreme heat, cold or weather.

When possible, arrange for someone to receive your order or bring it indoors promptly after delivery. We are not responsible for product damage caused by a package being left unattended after confirmed delivery, except where required by law.